FAQAbout Belle Rock Entertainment | About Belle Rock Entertainment’s Online Casinos | About Depositing Credits and Withdrawing your Winnings 
To ensure you have the best possible gaming experience, we have compiled a comprehensive guide to answer any queries you may have about Belle Rock Entertainment. Please consult this guide for quick and easy answers to anything from the free download of our software, or registering an account, to our online security measures.
About Belle Rock Entertainment1. How was Belle Rock Entertainment formed?2. What Player benefits and rewards does Belle Rock Entertainment offer? 3. Who owns Belle Rock Entertainment? 4. What is Belle Rock Entertainment's safety and security standard? 5. Who has licensed Belle Rock Entertainment's online casinos? 6. Does Belle Rock Entertainment and its online casinos have any third party seals of approval? 7. Is it legal for me to gamble online? About Belle Rock Entertainment’s Online Casinos1. Who is Belle Rock Entertainment's software provider?2. What minimum system requirements are needed to download casino software? 3. How do I download the casino, open an account and start playing? 4. How do I gamble online instantly, no download necessary? 5. Do I have to play for real money or can I play without spending anything? 6. How many accounts may I open? 7. When do my accounts become dormant? 8. What happens if all my accounts are dormant? 9. I have forgotten my password, what do I do? About Depositing Credits and Withdrawing Your Winnings1. What currencies are supported by Belle Rock Entertainment’s online casinos?2. Which credit cards are supported by Belle Rock Entertainment’s online casinos? 3. Is it better to deposit credits using a credit card or an alternative web-supported option? Answers: About Belle Rock Entertainment1. How was Belle Rock Entertainment formed? Belle Rock Entertainment is a group of online casinos. Belle Rock Entertainment was created when the Carmen Media Group brought together some of the world's best online gaming brands - The Gaming Club Group, including The Gaming Club online casino, Jackpot City Online Casino, Home Casino, and Showdown Online Casino, with River Belle Online Casino, Aces High Online Casino and Lucky Nugget Online Casino. Creating a family of online casinos in this way means that you can now get more of everything you enjoy - more games, more promotions and more chances of winning. Back to Top 2. What Player benefits and rewards does Belle Rock Entertainment offer? More Ways to Win Not only do we provide you with the biggest variety of online casino games, but Belle Rock Entertainment boasts more Progressive Jackpot winners than any other online gaming group. Plus we create more ways for you to win by guaranteeing monthly promotions and tournaments where huge prizes are given away. More Returns You benefit from Cash Back Points at each casino that forms part of Belle Rock Entertainment. These points are redeemed for casino credits every month - giving you more chances to win. And, with every Cash Back Point you earn, we’ll give you a Free Auction Point, which you can accumulate and bid on valuable items found on Auction. Loyal Players are sent our free Cool Hand magazine monthly. Years of Experience By choosing to play at one or more of Belle Rock Entertainment's online casinos you will benefit from an operator who has had many years of experience in the online gambling industry. In fact, The Gaming Club was the world's first online casino, and has been taking bets since 1995. By virtue of our long-standing presence in the industry we have the ability to develop innovative methods to make your online gambling experience a hassle-free and enjoyable one. The gambling software you play on is developed by the award-winning industry leader in online gambling software, Microgaming Systems. The deposit and withdrawal solutions available to you are designed to process your online financial transactions quickly and easily, and our Customer Support agents have years of experience and are able to help you with any query you may have - ranging from technical support to tips on how to maximize your winnings. Back to Top 3. Who owns Belle Rock Entertainment? Belle Rock Entertainment is owned by the Carmen Media Group Limited, a company incorporated and based in Gibraltar. We are proud to operate under one of the very few licenses granted by the Government of Gibraltar. For more information on Carmen Media, please visit www.carmenmedia.com. Back to Top 4. What is Belle Rock Entertainment's safety and security standard? Our websites are authentic and all transactions are secured by 128-bit SSL encryption. This has been verified by the VeriSign Certificate deployed on each of our online casinos. 128-bit SSL encryption is the data encryption technique used by leading financial institutions and is designed specifically to make sure that all your personal information and online transactions remain secure and safe. Back to Top 5. Who has licensed Belle Rock Entertainment's online casinos? Belle Rock Entertainment is licensed by the Government of Gibraltar. The Gibraltar gambling license is only granted to companies that can show, and prove, extensive experience in the field of gaming. The application process involves in-depth due diligence investigations on both the company and its directors. This license is highly sought-after, but has only been granted to a handful of operators because of its strict measures of compliance. If you would like to find out more about the requirements Belle Rock Entertainment had to meet, please visit www.gibraltar.gov.gi. Belle Rock Entertainment will not tolerate anything but absolute compliance with good practice and money laundering regulations. Gibraltar operates under its own legal framework, but follows the UK very closely, usually adopting new laws very quickly. Back to Top 6. Does Belle Rock Entertainment, its online casinos have any third party seals of approval? eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is an independent organization based in the UK devoted to improving and ensuring the integrity and security of online gambling. Belle Rock Entertainment’s flagship casinos have been awarded the eCOGRA Players Seal of Approval. This seal is evidence that our online casino games have been proven to be fair and honest. It also shows we have demonstrated to our independent auditors that our Players have been paid in a timely manner, our casinos have behaved responsibly, and Players' balances and game funds are sufficiently covered by on-demand funds. Back to Top 7. Is it legal for me to gamble online? Play at any of Belle Rock Entertainment's online casinos is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is greater. Minors are not allowed to play at any of our online casinos under any circumstances. All play by any ineligible person will be voided, including any winnings accruing to that person. We reserve the right to request proof of age at any stage in order to enforce the prohibition of casino play by minors. Play at any of Belle Rock Entertainment’s online casinos is available only to persons resident in jurisdictions where such participation is legal and not prohibited. Back to Top Answers: About Belle Rock Entertainment’s Online Casinos1. Who is Belle Rock Entertainment's software provider? All our online casinos use software created and powered by Microgaming Systems, the world leader in gaming software. Microgaming is consistently voted 'Best of Online Gaming' by publications such as Gambling Online, Gaming Express and Casino Player magazines. Its leadership position enables it to continually break new ground with original games and state-of-the art technology. Back to Top 2. What minimum system requirements are needed to download casino software? The minimum system requirements needed to allow for the download of our online casino software are:
Back to Top 3. How do I download the casino software, open an account and start playing? We’ve made getting your gaming software as easy as possible! It’s simple:
Belle Rock Entertainment's Online Casinos offer all Players the ability to play casino games at the Flash Casinos. This no-download option means faster access to games. Back to Top 5. Do I have to play for real money or can I play without spending anything? All of Belle Rock Entertainment's online casinos offer you the option to play our games as a Guest User. This means you can play our games and try them out before you begin to play for real money. Back to Top 6. How many accounts may I open? Players are allowed to open duplicate Real Money accounts at our online casinos. However the sign-up bonus (New Player Bonus) will only be granted once per Player at each of the Belle Rock Entertainment online casinos. If one Player per environment where computers are shared (university, fraternity, school, public library, workplace, etc) has claimed this bonus, no other sign-up bonus will be granted to any other real Player in the same environment. Duplicate accounts per environment where computers are shared will be eligible for future promotions should they qualify and adhere to the online casinos' promotional Terms and Conditions. Back to Top 7. When do my accounts become dormant? When any of your casino accounts at any of Belle Rock Entertainment's online casinos have been inactive for a period of six months or more, they are considered to be Dormant Accounts. Back to Top 8. What happens if all my accounts are dormant? When you don't play at any of your Belle Rock Entertainment online casino accounts for a period of six months or more and you have a credit balance remaining in any or all of your accounts, Belle Rock Entertainment will levy an administration fee of 30 credits (or, of any remaining balance less than 30 credits) on a monthly basis until either the balance is reduced to zero or you begin to play at any or all of your accounts again. The administration fee is used to cover the cost of keeping your accounts open as well as to cover any costs we incur in contacting you to let you know that you have a credit balance remaining. Back to Top 9. I have forgotten my password, what do I do? Belle Rock Entertainment has a quick, effortless solution for you. You can reset your password without calling our Customer Support. Simply Click here to reset your password. Back to Top Answers: About Depositing Credits and Withdrawing Your Winnings1. What currencies are supported by Belle Rock Entertainment online casinos? When you open a Real Account at any of our online casinos, you will be able to choose to deposit credits in British Pounds, U.S. Dollars or Euros. When you make a withdrawal, it will be processed in the same currency that you used to deposit your casino credits. Back to Top 2. Which credit cards are supported by Belle Rock Entertainment online casinos? MasterCard, Visa and Diners Club are international brands of credit cards, and are supported by our online casinos.Please note that our online casinos cannot accept those cards that require PIN code authentication. Unfortunately, our e-Cash processor is unable to refund to any MasterCard, Visa or Diners Club card. We will gladly process your withdrawal to one of our other withdrawal options. Back to Top 3. Is it better to deposit credits using a credit card or an alternative web-supported option? There are many different deposit options to choose from, so it is best to use an option that suits you. With regard to credit card deposits, it is important to note the following information: Owing to policy changes amongst certain banks, some Players, particularly in the United States, may experience problems with direct credit card deposits. We therefore recommend that you make use of one of the alternative deposit options supported in our gambling software. There is a range of web-supported deposit options available to all Players. Visit our banking pages to find out more. Back to Top See also: Cash Back FAQs |
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