Responsible Gaming

We take proactive steps to prevent problem gambling because we care about each of our Players.

Belle Rock Entertainment supports Responsible Gaming
Carmen Media, the owner of Belle Rock Entertainment, is committed to being the very best online entertainment group in the world. This means doing everything possible to give Players an enjoyable playing experience, whilst recognizing that there are potential risks associated with the activity for vulnerable persons.

Responsible Gambling

To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have measures in place to offer checks. These include following policies and procedures provided by the Gibraltar Regulatory Authority (GRA) and the European Gaming and Betting Association (EGBA). Also we follow the code of practice followed by all trusted online casinos and set by eCogra to ensure that we provide cohesive and formal precautions against underage and problem gambling.

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  • Please contact our Customer Service representatives if you are unsure how to play any of our games.
  • Don't play a game if you don't know the rules.
  • Make sure that you want to gamble.
  • Set a limit to the amount of casino credits you are prepared to purchase before you start to gamble.
  • Never gamble if you are younger than the legal gambling age for your state or country.
  • Never gamble if you are in recovery for addictive disorders or dependencies.
  • If you feel that your gambling is becoming a problem, please contact us and we will ensure that you do not receive any further promotional material from us and we will lock your Casino account at your request.
  • If you feel that your gambling is becoming a problem, please answer the following questions in order to determine the level of your dependency.
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Gambling Questionnaire

If you feel that your gambling is becoming a problem, please answer the following questions in order to determine the level of your dependency.

1. Do you feel that gambling affects your work?
2. Have you ever argued with friends or family about how much you gamble?
3. Do people know you as a gambler?
4. Do you feel guilty if you gamble and lose a lot of money?
5. Do you use gambling as a source of income?
6. After losing, do you feel you have to return to the casino and win back your losses?
7. Is gambling the only thing you want to win at?
8. If you win, do you get the urge to play until you win more?
9. Have you gambled till you've run out of cash?
10. Have you borrowed money to pay for gambling sessions?
11. Would you consider selling something personal for money to gamble?
12. Do you see 'gambling money' as being excluded from normal household expenditure?
13. Does gambling mean everything to you?
14. Do you gamble for longer than you thought you would?
15. Is your gambling an escape from stress?
16. Would you steal or commit an illegal act to raise money for your gambling?
17. Is your gambling a cause of stress and worry which affects all aspects of your life?
18. When you have a hard day at work, do you get the urge to gamble?
19. Have you celebrated any good news by spending a few hours gambling?
20. Does your gambling make you want to escape your life to the extent of considering suicide?

If you have answered 'Yes' to seven or more of these questions, you might want to consider asking a professional for assistance:

Contact Details

National Council on Problem Gambling: 1-800-522-4700 or www.ncpgambling.org
California Council on Compulsive Gambling: 1-800-GAMBLER or info@calproblemgambling.org
Florida Council on Compulsive Gambling: 888-ADMIT-IT or www.gamblinghelp.org
Gamblers Anonymous: www.gamblersanonymous.org
GamCare (UK-based): 0-845-600-0133 or www.gamcare.org.uk

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Verify Me

Identity Checks
The stringent steps we take to ensure that only people of an appropriate age enter Belle Rock Entertainment include using VerifyMe. An international fraud prevention service, VerifyMe, integrates government-issued ID database checks, algorithms and web-based signatures to verify the age and identity of new players.

Any details we request from you are used to verify your identity - this is both for your protection and for ours. If you have any questions, please do not hesitate to contact us at any time.

If you share your computer with friends or family who are under the legal age to participate in our games and you would like to restrict their access to this site, please click here to register with this filtering company.

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Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, Belle Rock Entertainment encourages its Players to make use of filtering software to prevent minors from accessing certain online material.

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Tips for Parents

  • Do not leave your computer unattended when your casino software is running.
  • Password-protect your casino program.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your casino account number and credit card(s) out of the reach of children.
  • Do not save passwords onto your computer. Write them down instead.
  • Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.
Player Self-Exclusion

Players may request exclusion from any Belle Rock Entertainment (BRE) brands, services and communications at any time and for any reason.

A minimum 7-day 'cooling off' period applies to any player requesting exclusion. During this period the player's account(s) will be locked and no gaming activity may take place.

Exclusion can be requested by contacting the support team.

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